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Elements and Performance Criteria

  1. Evaluate resource requirements.
  2. Allocate resources to meet operational needs.
  3. Monitor and adjust resource allocation.

Required Skills

Required skills

communication skills to

liaise with others on resource requirements

provide and seek regular feedback on efficiency of resource allocation

critical thinking skills to assess and respond to potentially complex and competing operational profitability and service priorities

literacy skills to

read and interpret tour information and customer data

prepare wide ranging operational information in established formats including rosters resource schedules and operational itineraries

numeracy skills to

calculate and allocate appropriate resources

calculate costs within a predetermined budget

planning and organising skills to coordinate and schedule multiple operational resources

problemsolving skills to develop and implement resource contingency plans

technology skills to work with resource allocation systems

Required knowledge

operational elements of tours or activities relevant to the work context

key aspects of relevant federal and state or territory legal requirements for resource allocation including those related to

human resources award provisions safe hours of work workplace relations

physical resources equipment safety maintenance and registration requirements

sustainability considerations in resource allocation including those related to

economic sustainability business profitability through waste minimisation

environmental sustainability resource conservation and waste minimisation

social sustainability effective management of human resources

planning and scheduling processes for tour and activity operations in the context of resource allocation

systems and documentation used by tourism operators to control resource allocation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

allocate and monitor resources for multiple tours or activities to meet profitability efficiency and service needs

cope with time pressures and other work constraints that apply to the resource allocation role including for the application of contingency management skills

demonstrate knowledge of the legal and safety requirements that impact on resource allocation in the relevant context

Context of and specific resources for assessment

Assessment must ensure use of

real or simulated tours or activities for which resources can be allocated

operational reservations and sales data on which resource allocation is based

current information and communications technology used for resource allocation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of allocation documentation and reports prepared by the individual for particular tours or activities

use of case studies to assess ability to allocate resources for specific operating circumstances

written or oral questioning to assess knowledge of safety and legal requirements and the key organisational issues to be considered in resource allocation

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITXHRM Roster staff


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Resource requirements may include:

human resources:

camp site cooks

drivers

drivers and guides

hostesses

interpreters

specialist tour leaders

tour guides

tour managers

physical resources:

consumable goods

equipment:

camping

catering

communication

educational

first aid equipment

maintenance equipment

recreational equipment

safety equipment

transportation

spare parts or equipment.

Operational information may include:

costing and sales price data

participant or customer profiles, including special requests

supplier information

reservations and sales data

technical or operational itineraries and schedules.

Resource risks may include:

breakdown

equipment failure

exhaustion of regulated equipment or human resource hours during tour or activity

inadequate equipment to meet the needs of the tour or activity

over allocation of consumable goods and associated wastage

sickness or injury to personnel

wear and tear.

Resource information may include:

operational itineraries giving details of specific resources allocated

schedules allocating specific duties

schedules allocating specific physical resources

staffing rosters.