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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Develop knowledge of international destinations.
   • Identify and access information sources that provide current and accurate information on international destinations.
   • Identify and obtain information on functional or operational features of the international destination that meet different customer needs.
   • Obtain key information on social, cultural and geographical features and current health and safety features of the international destination.
   • Record and store destination information for future use.
2. Update knowledge of international destinations.
   • Use formal and informal research to update destination knowledge.
   • Seek feedback from colleagues and customers on their experience with international destinations.
   • Share updated information with colleagues.
3. Provide information and advice on specific international destinations.
   • Identify the specific information and advice needs of the customer.
   • Promptly provide current and accurate destination information and advice.
   • Provide an appropriate scope and depth of information to meet customer needs.
   • Present information and advice in a clear format and style.
   • Refer customers to current sources of health, safety and regulatory information.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide tailored information to meet the requests of at least three different customers each requiring information on at least five different features of different international tourism destinations

obtain above information by accessing at least three different information sources from the following list:

computerised reservations systems (CRS)

global distribution systems (GDS)

international government tourism authority information systems

internet or intranet

organisation-designed information systems

principal or supplier information

destination and product libraries

social media websites

ensure information provided is current, relevant and accurate

complete above activities within commercial time constraints and deadlines determined by the customer or organisation.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

formal and informal research methods:

accessing and reading promotional information:

travel guide books

product brochures

product updates

accessing the internet or intranet

attending professional development activities:

conferences

familiarisations

product launches

promotional seminars

trade shows

workshops

contact with other organisations:

suppliers

principals

tourist information offices

formal study

informal discussions with colleagues and customers

liaising with trade and general media

personal on-site observation or exploration

reading or listening to trade and general references

watching television, videos or films

sources of information on regions and destinations and general types of product offered

sources of information on current health and safety issues for the above destinations:

travel warning advice issued for Australian travellers by the federal government

health advisory notices and vaccination information issued by local and international bodies

sources of information on regulatory issues for the above destinations:

passport and visa requirements

restrictions for visiting that destination

specific industry sector and organisation:

appropriate breadth of international destination knowledge which must include coverage of all seven continents, and the major regions and destinations therein

features of international destinations:

areas of environmental, social or cultural significance or sensitivity

banking and currency information

facilities for customers with special needs

local customs

local economy

local facilities

major cities, towns and tourist areas and precincts

major gateways for and transport networks within the region and destination

major man-made tourist attractions

special features of the host community

special regional features

each of the destinations of interest to the customers specified in the performance evidence:

key information on geographical features of the destination:

destination location

climate and seasonal factors of the destination and its region

major geographical features of the destination and its region

key information on cultural and related features of the destination:

major cities, towns and tourist areas and precincts

areas of environmental, social or cultural significance or sensitivity

major man-made tourist attractions

major gateways for and transport networks within the destination and its region

basic aspects of the history and culture of the host community, cultural mix and language spoken

key information on socioeconomic features of the destination:

current state of the economy

basis for the economy

currency used

formats and inclusions used to present information to customers, and styles that cater for those with special needs

different methods for storing destination information:

computerised databases

files and notes for specific styles of customer group, touring routes or locations, and particular destinations.

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