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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Calculate costs of products and services.
   • Create records to administer customer details and requirements.
   • Source, select and interpret product and costing information to prepare quotation.
   • Negotiate costs with suppliers according to commercial agreements and relationships, and within scope of individual responsibility.
   • Calculate commissions or mark-up net costs according to organisational procedures to determine a profitable selling price.
   • Calculate any additional taxes, special fees and other charges.
   • Calculate any required currency conversions.
   • Calculate final cost of product or service package or itinerary.
   • Check product or service package or itinerary calculation against all individual product and service components.
   • Keep detailed records of method of calculation, according to organisational formats.
2. Provide quotations to customer.
   • Prepare quotation to reflect required customer inclusions.
   • Promptly provide quotation to customer according to organisational procedures and formats.
   • Include accurate details of cost of product and service provision, and conditions and limitations of quotation.
   • Offer secondary quotations with options, as appropriate.
   • Record details of quotation accurately and file according to organisational procedures.
   • Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.
3. Update and record quotations.
   • Adjust and update quotations to take account of changed requests or arrangements.
   • Provide most up-to-date quotation to customer inclusive of current conditions and limitations.
   • Record all details of adjusted quotations and file.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

prepare a quotation covering at least three different tourism, travel, hospitality or event product and service components from the list in the knowledge evidence for at least five different customers with different product and service requirements

integrate knowledge of commissions and mark-ups and fees into each of the above quotations

complete activities within commercial time constraints and deadlines determined by the customer and the organisation.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

specific industry sector and organisation:

quotation systems and procedures

features of products sold

sources of costs for products, services and fees

sources of negotiated cost of supply, contractual arrangements and preferred supplier arrangements

commission and mark-up rates and procedures

formats for and inclusions of quotations presented to customers

conditions and limitations of quotation considerations:

changes of conditions of pre-existing quotation or booking

changes to provision of pre-existing booking

cost of items that are subject to availability

date of current quotation

exclusions

general conditions and rules

inclusion of fees, taxes and levies

legislative requirements

life and expiry date of quotation

methods of customer accepting quotation

payment requirements

prices being subject to change

product and service components of quotations:

accommodation

activities

convention facilities

cruises

domestic products and services

entertainment

entrance to attractions or sites

food, beverage and catering

functions

international products and services

meals

meeting or event equipment

speaker services

special event consumable items

special items with customer’s corporate branding

technical equipment and services:

audio-visual

pyrotechnics

rigging

sound and lighting

special effects

stage design and construction

venue styling

tour guiding services

tours

transfers

transportation

travel insurance

vehicle rental

venue hire

special fees and other charges that apply to customer bookings:

amendment fee

cancellation fee

communication fee

courier fee

credit card fee

itinerary preparation fee

loyalty program redemption fee

product booking fee

reconfirmation fee

service fee

transaction fee

visa and passport handling fee

primary components of consumer protection laws that relate to providing quotations and, organisational responsibility for:

nominating and charging cancellation fees

providing information on potential price increases

providing refunds

supplying products as described or substituting suitable products when product is unavailable.

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