Elements and Performance Criteria
- Administer customer file and identify booking requirements.
- Interpret existing or create new records of customer booking requirements.
- Prepare and issue customer documents.
- Update the financial status of customer records.
- Identify all supplier services required by customer.
- Identify details of specific products and services confirmed with customer.
- Where no specific product or service has been confirmed, select appropriate suppliers to ensure customer needs and quoted prices are met.
- Select suppliers according to negotiated arrangements to maximise the profitability of the sale.
- Request products and services.
- Request products and services from suppliers using appropriate method.
- Provide full details of required booking to ensure customer receives correct product or service.
- Request return confirmation of booking from supplier.
- Make requests for multiple services in the most practical sequence.
- Identify flow-on impacts and book alternative dates and products when desired products are unavailable.
- Record requests and confirmations.
- Update and finalise bookings.