Elements and Performance Criteria
- Interpret information required for processing documentation.
- Identify deadline for preparing and issuing documents.
- Interpret existing reservation data to identify all customer details.
- Identify and interpret details of specific products and services confirmed to customer and check prices quoted.
- Identify confirmed bookings held for customers and check costs quoted by product and service suppliers.
- Identify sources of general information required to issue necessary documents.
- Check payment status of customer files and take appropriate action.
- Check for and report any discrepancies in costs and take required action.
- Identify operational documents required by personnel involved in delivering the product.
- Process documentation.
- Prepare accurate documentation within designated timeframes.
- Record required details on documentation with accuracy and according to applicable product conditions.
- Calculate supplier costs and record in supplier documents.
- Action supplier payments within designated deadline.
- Check all documentation for accuracy prior to issue and amend as necessary.
- Process, file and despatch copies of documents according to organisation and supplier requirements.
- Finalise processing of documentation.