Elements and Performance Criteria
- Interpret information required for processing of documentation.
- Identify deadline for preparation and despatch of documents.
- Interpret existing reservation data held for the customer to identify all customer details correctly.
- Identify and interpret details of specific products and services that have been sold and confirmed to the customer and check prices quoted.
- Identify confirmed bookings held for customers and costs quoted by product and service suppliers.
- Identify sources of general information required to issue all necessary documents.
- Check payment status and take appropriate action.
- Check for and report any discrepancies in costs quoted to the customer and actual cost of services and take any follow-up action required to collect shortfall.
- Identify any operational documents required by personnel involved in delivering the tourism product.
- Process documentation.
- Prepare complete and accurate documentation within designated timeframes.
- Record required details on documentation with accuracy and according to the conditions applicable to the product.
- Make appropriate calculations and record any required costs within documents.
- Action paymentrequired by the supplier at the appropriate time according to organisation procedures.
- Check all documentation for accuracy prior to issue and amend as necessary.
- Process, file and despatch copies of documents according to organisation and supplier procedures and requirements.
- Despatch documents according to customer and organisation requirements.
- Reissue documentation where appropriate and process any required refunds or additional payments required according to conditions applicable to the product.
- Minimise waste of printed materials.