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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Interpret domestic airfare information.
   • Identify and access sources of fare information.
   • Interpret information on domestic flights, fares and conditions applicable to specific fares.
2. Create domestic flight itineraries and airfares.
   • Identify domestic flight options to meet customer needs.
   • Create flight itineraries and source airfares for direct and connecting domestic flights.
   • Source costs for promotional and sector fares.
   • Identify costs of concession fares.
   • Calculate taxes, fees and surcharges.
   • Check calculations for accuracy.
   • Compare domestic airfares and quote optimum airfare that meets customer needs.
3. Document and maintain records of calculations.
   • Record full details of the calculated airfare.
   • Minimise use of printed materials and maximise electronic record keeping to reduce waste.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source domestic airfares to meet the requirements of five different customers

source information for the above airfares using at least three of the following sources:

computerised reservations system (CRS)

global distribution system (GDS)

information from airlines and consolidators

the internet

interpret and explain to each of the above customers:

flight information

fare options

conditions applicable to specific fares

create flight itineraries for each of the above customers

complete activities within commercial time constraints and deadlines determined by the customer or the organisation.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information for:

domestic flight schedules:

direct and connecting services

minimum connecting times (MCT)

airline codes

airport codes

domestic fares:

published fare types and classes

normal fares

concession fares

promotional fares currently available

fare conditions

payment and ticketing deadline

taxes, fees and surcharges

domestic airfare conditions:

amendment fees

availability of:

any type of change to the air itinerary

changes to class of travel

change to name on ticket

refunds or credit notes in the event of cancellation

baggage allowance

cancellation charges

excess baggage charges

extensions to ticketing deadline

payment deadline

restricted articles in baggage

ticketing deadline

time limits for passenger name records (PNRs)

content and format of information provided by airlines and consolidators:

fare schedules

flight schedules

published fares

special bulletins

websites

formats used to calculate and record airfares.

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