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Elements and Performance Criteria

  1. Obtain and interpret information for inventory.
  2. Enter data into inventory system.
  3. Update inventory.
  4. Provide inventory information.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

literacy skills to read and interpret complex product information including costs and terms and conditions of their sale

writing skills to summarise information accurately and succinctly for inclusion in the product inventory and produce accurate inventory reports

numeracy skills to interpret and calculate complex product cost components

The following knowledge must be assessed as part of this unit

role played by inventory systems within the organisation and wider tourism industry

major categories of tourism products and services

sources of tourism product information and specific product types

industry terminology and common abbreviations in relation to major product categories

product knowledge appropriate to the specific tourism or hospitality industry sector and products to be included in inventory

negotiated cost of supply contractual arrangements and preferred supplier arrangements in place

industry commission or markup procedures appropriate to the specific industry sector and the particular products controlled by the inventory

key principles and elements of calculating costs for the components of products

broad and working knowledge of legal and consumer protection issues that relate to providing quotations and product information

uses of various reports within inventory systems

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to create update and produce reports on a product inventory system accurately and within typical workplace time constraints

knowledge of the role played by inventory systems within the organisation and the wider tourism industry

ability to make and maintain accurate and multiple product inventory entries that cover the full range of products relevant to the industry sector or organisation

project or work activities conducted over a period of time so that the management and monitoring aspects of maintaining an inventory can be assessed

project or work activities that show the candidates ability to maintain a product inventory within the context of the particular industry sector in which they are working or seeking work for those undertaking generic preemployment training assessment must cover a range of industry contexts to allow for a broad range of vocational outcomes

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills within a fully equipped industryrealistic office environment using appropriate computers printers information programs publications and software or database programs currently used in the tourism industry to control product inventory

access to current industry product details and operational documentation and data such as supplier contracts and rates

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of inventory documentation and reports prepared by the candidate

evaluation of an inventory established and managed by the candidate

written and oral questioning or interview to test knowledge of inventory coordination procedures and the ways in which inventories are used within the tourism industry

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITTTSLA Operate an online information system

SITTTSL001A Operate an online information system

SITTTSLB Book and coordinate supplier services

SITTTSL008B Book and coordinate supplier services

SITTTSLB Control reservations or operations using a computerised system

SITTTSL010B Control reservations or operations using a computerised system.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Information to be included in inventory may include:

allotments of any type of tourism product, such as accommodation and seat in coach touring

rates, costs and tariffs

general product information

terms and conditions of sale

special packages

sales data.

Inventory may refer to products:

within an organisation

of other organisations (suppliers).

Reports may be:

paper-based or electronically transmitted materials

sales reports

reservation reports

cost comparisons for various product suppliers

usage rates for various product suppliers

used to negotiate rates

used to determine currency of information held in the inventory.