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Elements and Performance Criteria

Interpret promotional international airfare information.
- Identify and access sources of fare information.
- Interpret information on international flights, fares, fare rules and conditions applicable to specific fares.
Create promotional international flight itineraries and airfares.
Document and maintain records of calculations.
- Record full details of the calculated airfare.
- Minimise use of printed materials and maximise electronic record keeping to reduce waste.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

create practical air itineraries and construct promotional international airfares to meet the requirements of eight different customers, including:

at least one adult and one child airfare

at least one airfare for travel to each of the following destinations:

South West Pacific

source information for the above itineraries and airfares using each of the following at least once across the eight customers:

computerised reservations system (CRS)

global distribution system (GDS)

information from airlines and consolidators

demonstrate correct application of the following types of calculations and checks in constructing each of the above airfares:

global indicators (GI)

local currency fares (LCF)

mileage system:

maximum permitted mileages (MPMs)

ticketed point mileages (TPMs)

extra mileage allowance (EMA)

excess mileage surcharges (EMS)

neutral units of construction or currency (NUC) conversion

interpret and document for each of the above customers:

information on international fares, fare rules, conditions applicable to specific fares, and International Air Transport Association (IATA) regulations

complete activities within commercial time constraints and deadlines determined by the customer or the organisation.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information for:

international flights:

direct and connecting services

minimum connecting times (MCT)

international fares:

published fare types and classes

concession fares

promotional fares currently available

carrier fares with carrier-based routings

fare conditions

global indicators

IATA regulations

IATA terminology and definitions

international airline terminology

payment and ticketing deadline

taxes, fees and surcharges

international fare conditions:

availability of:

any type of change to the air itinerary

changes to class of travel

change to name on ticket

refunds or credit notes in the event of cancellation

baggage allowance

cancellation charges

excess baggage charges

extensions to ticketing deadline

payment deadline

restricted articles in baggage

ticketing deadline

content and format of information provided by airlines and consolidators:

flight schedules

published fares

special bulletins

key elements of and procedures for advanced fare calculations and checks involving:

compliance with indirect travel limitations rule

identifying fare basis code and fare type code

journeys commencing outside the country of sale

mileage system:

formats used to calculate and record promotional international airfares:

the ladder and linear fare calculation methods.