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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for BSP reporting.
   • Analyse basic standard traffic documents and reports, including common terms and abbreviations.
   • Set up user access and logins.
2. Perform BSP general transactions.
   • Undertake general transactions in line with BSP documentation procedures and agency timeframes.
   • Access and use BSPlink portal functionality in line with established procedures.
3. Review and reconcile billing and settlement reports.
   • Download agency billing analysis report and review report data.
   • Identify discrepancies between billing analysis report and agency back office sales report for the reporting period.
   • Action any discrepancies according to BSP procedures.
   • Reconcile agency billing analysis report with agency sales reports within BSP reporting calendar deadlines.
4. Manage the remittance process.
   • Lodge reports according to BSP procedures and deadlines.
   • Retain agency document copies while minimising use of printed materials and reducing waste.
   • Secure funds, process credit card payments and pay remittance amount as reported.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

download, interpret and reconcile the agency billing analysis report in electronic or printed format over three reporting periods for each of the following:

domestic travel

international travel

cover the full range of billing and settlement plan (BSP) reporting procedures and requirements for above BSP activities

complete BSP activities within agency time constraints and required reporting deadlines determined by the International Air Transport Association (IATA).

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

role of IATA in billing and settlement plan

IATA agency accreditation requirements

IATA agency program and resolutions

benefits of the BSP for IATA-accredited agents

sources of BSP information and documents:

BSPlink

IATA newsletter communiqués and memorandums

basic standard traffic documents and reports:

BSP process documentation

associated IATA resolutions

BSP reporting calendar

BSPlink portal functionality:

managing user access

establishing agency groups

verifying ticketing authority

retrieving agency credit and debit memorandums

contents and procedures for using BSP for:

agency billing analysis and sales reports

billing statements

agency debit and credit memos

credit card charge forms

refund applications and notices

BSP process flow

BSP procedures for actioning discrepancies in billing and settlement reports

sales and transaction reporting procedures and requirements for the IATA data processing centre

BSP reporting timeframes

airfare pricing and ticketing procedures.

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