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Elements and Performance Criteria

  1. Report on air travel sales and refunds.
  2. Complete billing and settlement reports and payments.
  3. Minimise waste of printed materials.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

literacy skills to read interpret and complete BSP reporting documents

numeracy skills to calculate gross and nett ticket sales IATA payments and refunds costs and other reporting figures and to accurately reconcile the BSP return

The following knowledge must be assessed as part of this unit

role of IATA in BSP

IATA agency accreditation requirements

BSP procedures

BSP reporting timeframes

BSP documentation

general understanding of airfares and ticketing

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

knowledge of BSP procedures and documentation

ability to apply BSP rules and procedures and complete BSP documents within typical workplace time constraints and the reporting deadlines determined by IATA and organisation

ability to complete multiple BSP documents accurately for multiple reporting periods and cover the full range of BSP reporting requirements relevant to the industry sector or organisation

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills within a fully equipped industryrealistic office environment using appropriate computers printers publications and software programs currently used in the tourism industry to control the administration of the billing and settlement plan

use of industrycurrent actual or training facsimile IATA BSP documentation

assessment by or in conjunction with an assessor currently accredited by IATA for BSP

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

written exercises quizzes and tests of BSP reporting activities

review of actual or facsimile BSP documents completed by the candidate

written and oral questioning or interview to test knowledge of rules and procedures applicable to the completion of BSP documents

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITTTSLB Construct domestic airfares

SITTTSL012B Construct domestic airfares

SITTTSLB Construct normal international airfares

SITTTSL013B Construct normal international airfares

SITTTSLB Construct promotional international airfares

SITTTSL014B Construct promotional international airfares

SITTTSLB Construct advanced international airfares

SITTTSL015B Construct advanced international airfares.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

BSP reports may be for:

domestic travel

international travel.

BSP documentation may include:

paper-based or electronically transmitted materials

hard copy stocks

documents downloaded from BSP website

sales transmittal

refund notice

refund application

credit card charge forms

traffic document inventory report (TDIR)

BSP billing statement.