Required skills

literacy skills to

read and follow online instructions for searching and downloading information

spell key search words and phrases

research interpret and sort relevant information

problemsolving skills to identify deficiencies in information and to resolve by ongoing searches

technology skills to

use a computer and keyboard

manipulate the features of online information systems to search for information

download and save information

Required knowledge

for the specific industry sector and organisation

different types of online information systems used

role of specific information systems

functions of the information systems

basic aspects of state territory or commonwealth copyright and intellectual property laws including requirements for copying and using online information

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

source and retrieve multiple types of information from an online system in response to multiple customer requests covering a range of products and services

use the functions of the system to efficiently access the information

complete information retrieval activities within commercial time constraints and deadlines determined by the customer or the organisation

Context of and specific resources for assessment

Assessment must ensure use of

computers and information systems currently used by the tourism hospitality and event industries to store productrelated information the Internet could be one of these

current plain English regulatory documents describing copyright and intellectual property requirements

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of information samples sourced by the individual to meet particular customer needs

direct observation of the individual using a system in response to specific requests

written or oral questioning to assess knowledge of

the role of information systems within the tourism hospitality and events industry

system features

copyright requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITHFAB Provide advice on Australian wines

SITHFAB Provide advice on food

SITTTSL Access and interpret product information

SITTTSL Provide advice on international destinations

SITTTSL Provide advice on Australian destinations

SITTTSL Prepare quotations

SITTTSL Process travelrelated documentation

SITXCCS Provide visitor information

SITXEVT Plan inhouse events or functions

Online information systems may include:

Information may relate to:

Features of the system may include: