Required skills

communication skills to discuss products with colleagues and to question suppliers about product details

learning skills to continuously update knowledge of products

literacy skills to

read and interpret complex product information including terms and conditions of their sale

research sort and interpret product information

write notes and basic summaries of information

numeracy skills to interpret product costs and their application to different customers and seasons

teamwork skills to share product information with colleagues

technology skills to

use a computer and keyboard

use online information systems to search for information

Required knowledge

for the specific industry sector and organisation

sources of product information and specific product types

major categories of tourism hospitality or event products and services

features and benefits of a diverse range of tourism hospitality or event products

where travel insurance is a product

primary components of the Financial Services Reform Act including organisational responsibility for supplying product disclosure statements and providing accurate information on the provisions of the insurance policy

industry terminology and common abbreviations for major product categories

oral and written use of the hour clock

oral and written use of the 24hour clock.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

obtain current relevant and accurate information on tourism hospitality or event products by accessing a range of information sources and using different research methods

interpret information on diverse products to meet different sales operational and customer needs

interpret industry terminology and common abbreviations for major product categories

complete activities within commercial time constraints and deadlines determined by the customer or the organisation

Context of and specific resources for assessment

Assessment must ensure use of

computers printers and information programs currently used by the tourism hospitality or event industry to store product information

current product information within sales kits brochures timetables tour schedules product manuals supplier information kits information databases and computerised reservations systems

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

projects and activities that allow assessment of the individuals ability to

obtain current accurate and relevant product information

research product options to meet differing customer needs

direct observation of the individual delivering an oral presentation on the sourced information

written or oral questioning to assess knowledge of

the sources of product information

various product features

use of the hour clock

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITHFAB Provide advice on Australian wines

SITHFAB Provide advice on food

SITTTSL Provide advice on international destinations

SITTTSL Provide advice on Australian destinations

SITTTSL Sell tourism products and services

SITTTSL Prepare quotations

SITTTSL Book supplier services

SITTTSL Process travelrelated documentation

SITTTSL307 Process travelrelated documentation

SITTTSL Use a computerised reservations or operations system

SITXCCS Provide visitor information

SITXEVT Plan inhouse events or functions

Sales or operational need may include:

Product offerings within the tourism, hospitality and events industry are diverse and may include:

Sources of product information may include:

Arange of methods to obtain information may involve:

Specific product information may be found in:

Specific details about the product may include:

Special jargon or specifications may include:

Risks that relate to the product may include:

Customer technologies may include: