A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit activities that allow assessment of the individuals ability to issue different types of documents for different operational circumstances and for varying customer requirements review of documents processed by the individual air tickets confirmation letters operational itineraries for crew passenger itineraries travel vouchers sales returns written or oral questioning to assess knowledge of operational details of tourism products and services product costs supplier payment arrangements the hour clock and translation to hour clock the 24hour clock and translation to 12-hour clock review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
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