Required skills

literacy skills to

read and interpret complex flight schedules airline and consolidator fare schedules applicable conditions and IATA regulations

research and sort relevant airfare information

write records of fare calculations

numeracy skills to

interpret fare components

calculate taxes fees and surcharges

complete complex calculations and checks to cost the optimum airfare for customers

planning and organising skills to prepare fare quotations in correct customer file sequence according to the earliest departure dates for customers

problemsolving skills to identify and resolve mistakes in calculations and noncompliance with rules

technology skills to use calculators computers software programs and printers for the preparation of airfare calculations

Required knowledge

sources of information on international flights and fares including information on

airline codes

airport codes

concession fares

direct and connecting services

fare conditions

fare rules

Global Indicators GI

IATA areas

IATA regulations

IATA terminology and definitions

international airline terminology

Minimum Connecting Times MCT

normal fares

payment and ticketing deadline

published fare types and classes

route maps

taxes fees and surcharges

the content and format of information provided by airlines and consolidators including

fare schedules

flight schedules

published fares

special bulletins

websites

encoding and decoding of international airport and airline codes

the key elements of and procedures for international fare calculations and checks involving

GI

Local Currency Fares LCF

mileage system

Maximum Permitted Mileages MPMs

Ticketed Point Mileages TPMs

Extra Mileage Allowance EMA

Excess Mileage Surcharges EMS

Neutral Units of Construction or Currency NUC conversion

a range of formats to calculate and record international airfares including the ladder and linear fare calculation methods

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

accurately construct multiple and diverse normal international airfares to meet varying customer requirements

use the following types of calculations and checks

GI

LCF

mileage system

MPMs

TPMs

EMA

EMS

NUC conversion

create practical air itineraries to meet customer needs

interpret information on international fares fare rules conditions applicable to specific fares IATA regulations and construct airfares which meet these requirements

demonstrate knowledge of

sources of information on international flights and fares

the content and format of information provided by airlines and consolidators

a range of formats to calculate and record international airfares

complete airfare calculations within commercial time constraints and deadlines determined by the customer or the organisation

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated tourism business operation or activity which sells international airfares

a real or simulated tourism industry environment for example

a reservations area or call centre

a retail shopfront or mobile sales situation for the retail travel sector

an office environment as defined in the Assessment Guidelines

computers software programs printers and reservations and operations programs currently used in the tourism industry to facilitate airfare calculations

current airline consolidator and IATA documentation or computer data such as published fares schedules and bulletins outlining fares rules conditions and regulations

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

activities that allow assessment of the individuals ability to construct normal international airfares for different routes and to meet varying customer requirements

review of fare calculation worksheets completed by the individual

written or oral questioning to assess knowledge of

sources of information on international flights and fares

the content and format of information provided by airlines and consolidators

a range of formats to calculate and record international airfares

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITTTSL Sell tourism products and services

SITTTSL Prepare quotations

SITTTSL Process travelrelated documentation

SITTTSL307 Process travelrelated documentation

SITTTSL Construct promotional international airfares

Sources of fare information may include:

Information on international flights, fares, rules fare rulesincludes:

Conditions include:

Tocalculate and checkinvolves:

Concession fares may include those for:

Taxes may include:

Fees may include: