Required skills

literacy skills to

read and interpret BSP agency sales reports

write accurate details within BSP reporting documents

numeracy skills to

calculate gross and nett ticket sales

IATA payments and refunds

other complex reporting figures

accurately reconcile the BSP return

planning and organising skills to complete BSP reporting documents within reporting period deadlines

problemsolving skills to identify and resolve any reporting discrepancies

technology skills to use calculators computers software programs and printers for the preparation of BSP reports

Required knowledge

role of IATA in BSP

IATA agency accreditation requirements

IATA Agency Program and Resolutions

benefits of the BSP for IATA accredited agents

sources of BSP information and documents including BSPLink

contents and uses of BSP documentation

Agency Billing Analysis Report

memorandums

communiqus

BSP process flow

sales and transaction reporting procedures and requirements for the IATA Data Processing Centre

BSP reporting timeframes

fundamental aspects of airfares and ticketing

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

download interpret and reconcile the Agency Billing Analysis Report

issue eBSP standard traffic documents for multiple reporting periods

cover the full range of BSP reporting documents and requirements

integrate knowledge of BSP benefits and sales and transaction reporting requirements for the IATA Data Processing Centre

complete BSP activities within commercial time constraints and required reporting deadlines determined by IATA

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated tourism business operation or activity which administers BSP reporting

a real or simulated office environment as defined in the Assessment Guidelines

computers printers and software programs currently used in the tourism industry to control the administration of the billing and settlement plan

current actual or training facsimile IATA BSP documentation including the Agency Billing Analysis Report

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

activities that allow assessment of the individuals ability to complete a full range of BSP reporting requirements

review of actual or facsimile BSP documents completed by the individual

written or oral questioning to assess knowledge of BSP benefits and sales and transaction reporting requirements for the IATA Data Processing Centre

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITTTSL Source airfares for domestic flights

SITTTSL Construct normal international airfares

SITTTSL Construct promotional international airfares

SITTTSL Construct advanced international airfares

BSP reports may be:

BSP documentation may include: