Elements and Performance Criteria
- Prepare games location for customers.
- Check games location for cleanliness, safety and security according to organisation policy and procedures.
- Check and prepare equipment and supplies for operation.
- Organise relevant signage and displays.
- Check stock supplies and reorder required items according to organisation procedures.
- Inspect each game according to organisation procedures and report faults to relevant supervisor.
- Conduct games operations.
- Apply correct rules and regulations during games.
- Answer customer questions on games correctly and courteously.
- Record all prizes given for data analysis and stocktake purposes according to organisation procedures.
- Maintain cleanliness of games location at all times.
- Take payment for participation in the game and tender correct change.
- Monitor customers and crowd.
- Monitor crowd size and ensure that maximum numbers are not exceeded.
- Monitor customer behaviour to ensure a safe and pleasant environment for all customers.
- Firmly but courteously request customers to change inappropriate behaviour.
- Request assistance from supervisor or security personnel as appropriate.
- Clean and maintain games.
- Inspect and clean games according to relevant schedules and procedures.
- Identify game faults promptly.
- Make simple repairs with minimum disruption to customers according to manufacturer instructions and organisation policy.
- Report faults immediately to appropriate personnel and put games out of order where necessary.
- Use energy, water and other resources efficiently when cleaning to reduce negative environmental impacts.
- Close down games location.
- Complete reports and documentation.
- Produce tallied data records and other documentation according to organisation requirements within required timeframe.
- Forward reports to the appropriate area within the required timeframe minimising use of printed materials and maximising electronic transmission of all documents to reduce negative environmental impacts.