Required skills

communication skills to interact positively with customers

literacy skills to

read and interpret standard documents

complete standard reporting documentation

numeracy skills to

work with numerical games

tally data reports

calculate dilution requirements for cleaning products

problemsolving skills to address typical operational problems in a games location

problemsolving skills to address typical operational problems in a games location

technology skills to work with games equipment and make simple repairs

Required knowledge

security procedures for games operations including those related to protection of equipment and people

individual game operations and rules

record keeping and documentation procedures for games relevant to the work context

features of games equipment and how to make simple repairs

health and safety requirements for games operations including those related to

customer behaviour

ensuring safety in the games location

gamespecific issues

ways to conserve resources in games operations including minimising waste and use of energy

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

conduct games according to rules and procedures during a complete shift or operational period

follow operational procedures including set up inspection cleaning maintenance and closedown

complete accurate games documentation

demonstrate knowledge of safety and security issues and operational challenges associated with games operations

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated games location with operational games

customers sufficient in number to reflect typical workplace conditions

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the individual completing duties in a games location

review of operational reports and checklists prepared and completed by the individual

written or oral questioning to assess knowledge of work health and safety issues and requirements and rules of the games

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITXCCS Provide service to customers

Games may be:

Equipment and supplies may include:

Signage and displays may include:

Documentation may include: