This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

basic research skills encompassing

identifying sources of required information such as internet and industry journals

questioning and active listening skills to elicit information

note taking

sorting and processing information

written and oral communication skills for conveying information clearly and concisely

The following knowledge must be assessed as part of this unit

types of information resources available for a range of topics and how to access them

methods of presenting information in a logical sequence and of an appropriate depth

alternative presentation formats for special needs groups such as large print

organisational policies and procedures that relate to the presentation of information

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to find and review current and correct information on various topics related to the particular information need

ability to present information in a logical wellorganised and appropriate manner

sourcing and providing information within typical workplace time constraints that meet determined deadlines

Context of and specific resources for assessment

Assessment must ensure

that the candidate has accessed a fully equipped office environment using appropriate computers printers communication technology information programs and publications to facilitate the processes involved in sourcing and presenting information

access to and use of current information and data

access to policies and procedures that relate to the sourcing and presentation of information

Methods of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to source and present information The following examples are appropriate for this unit

project to research a workrelated topic and deliver the information sourced in a brief written presentation

simple report with recommendations on a prospective product to be purchased

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITHINDB Develop and update hospitality industry knowledge

SITHIND001B Develop and update hospitality industry knowledge

SITTINDB Develop and update tourism industry knowledge

SITTIND001B Develop and update tourism industry knowledge

SITXADMA Perform office procedures

SITXADM001A Perform office procedures.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Information to be sourced may include:

Information sources may include: