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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Provide information on club services and process memberships.
   • Provide advice and information on club services and facilities to members, guests and visitors.
   • Explain membership requirements and rules to members, guests and visitors in a professional manner.
   • Explain membership application forms to applicants and assist with form completion.
   • Calculate and process membership payments.
   • Issue correct proof of membership documentation.
   • Use club reception technology to assist with providing services to members and guests.
2. Monitor entry to club.
   • Check proof of membership upon entry to the club.
   • Assist guests and visitors to sign in according to government and organisational requirements.
   • Check member, guest and visitor compliance with dress and age regulations.
   • Refuse entry to non-compliant members, guests and visitors.
   • Escalate disputes over club entry to security, supervisor or other relevant person according to organisational policy.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

respond to at least three different member, guest or visitor enquiries about facilities, services and membership

process membership applications and issue membership documentation for at least three different new members

monitor club entry by members, guests and visitors during at least four service periods, ensuring all entry requirements are met and enabling efficient flow through reception to club facilities

perform above activities in a professional manner and within commercial timeframes.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key aspects of club licensing laws covering entry requirements for members, guests and visitors

acceptable forms of club membership documentation

acceptable forms of identification (ID), proof of age and residence

purpose and use of typical club reception technology:

information systems currently used by clubs to manage membership database

membership badge production equipment

scanning equipment for temporary membership documents

communications equipment:

telephones

radio

internal public address system

organisational dress regulations for club

club membership rules, conditions, benefits, entitlements and costs

contents of membership application forms and importance of ensuring accurate recording of membership details

full details of club services, facilities, current promotions, events and entertainment.

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