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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Source information.
   • Identify current information sources appropriate to the information to be sourced.
   • Access information sources and review for relevance.
   • Obtain information within designated timelines.
2. Prepare and present information.
   • Review information and select content to suit the specific need.
   • Draft text if required, including appropriate information.
   • Express information clearly, concisely and accurately.
   • Present information according to organisational guidelines and in a format appropriate to circumstances and audience.
   • Deliver information to appropriate person within designated timelines.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

find and review current information on at least three of the following topics:

availability of products or services

customer service research, such as feedback from customers about a particular product or service

information from other departments in the organisation, such as available products or services

product supplier information

new workplace systems or equipment

product and service styles that would meet different customer and market requirements

prepare a presentation on the above information in a logical, well organised and professional manner within designated timeframes.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

types of information resources available and how to access them

methods of presenting information:

verbal

written

diagrammatic

group discussion

multimedia

importance of presenting information in a logical sequence and at an appropriate depth

alternative presentation formats for special needs groups.

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