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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Source information on appropriate protocol requirements.
   • Assess the need for protocol to be followed for the particular situation.
   • Identify relevant sources of protocol information.
   • Liaise with customers to determine appropriate protocol.
   • Interpret relevant protocol information to inform work practice.
2. Coordinate the use of protocol.
   • Identify specific work activities requiring a particular protocol to be observed.
   • Provide protocol briefings to staff and suppliers.
   • Coordinate the use of correct protocol for the delivery of product or service.
3. Update knowledge of protocol.
   • Identify and use opportunities to update protocol knowledge.
   • Share updated knowledge with customers and colleagues as required.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source accurate information on protocol requirements for at least two of the following:

organising an event or function, such as a meeting, reception or tour

organising accommodation

issuing marketing materials reflecting correct titles of dignitaries

meeting the requirements of dignitaries and officials

meeting the requirements of entertainers and masters of ceremony

integrate protocol requirements into oral and written material for each of the above

update and integrate knowledge of protocol when organising each of the above.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

main types of civic functions held in Australia

importance and role of protocol in different business situations

key sources of information on protocol for:

Australian honours system:

order of precedence

ranks and forms of address

wearing of honours and medals

involvement of Indigenous Australians and other cultural groups in business activities

correct use of national and state symbols:

flags

anthems

military salutes

forms of address for different dignitaries and officials, both for written correspondence and in oral communication

sources of protocol information:

Aboriginal Land Councils

Australia Day Council

customers, clients, their agents and personal assistants

federal, state or territory, and local government protocol departments

internet

libraries

Office of the United Nations

specific work activities impacted by protocol requirements:

addressing and introducing dignitaries and officials

correspondence to dignitaries and officials

issuing invitations

liaison with dignitaries and officials

preparing:

briefing papers

marketing materials

running sheets

protocols for the following different situations:

invitations to dignitaries and officials

arrival procedures, for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

dress styles

opportunities to update protocol knowledge:

informal networking with colleagues

internet research

reading relevant journals.

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