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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Source information on appropriate protocol.
Integrate appropriate protocol procedures into work activities.
Update knowledge of protocol.
- Identify and use opportunities to update protocol knowledge.
- Share updated knowledge with customers and colleagues as appropriate, and incorporate into day-to-day working activities.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

research skills to identify and access information on protocol

literacy skills to interpret protocol information

numeracy skills to work with concepts around order and timing such as for speakers or dignitaries

The following knowledge must be assessed as part of this unit

importance and role of protocol in different business situations

key sources of information on protocol

main types of civic functions held in Australia

Australian honours system including order of precedence ranks and forms of address and wearing of honours and medals

appropriate protocols for the involvement of Indigenous Australians and other cultural groups in business activities

correct use of national and state symbols including flags anthems and military salutes

forms of address for different VIPs and dignitaries both for written correspondence and in oral communication

protocol procedures for different types of event including

invitations to VIPs

arrival procedures including for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

knowledge of where to source accurate information on protocol for specific situations

knowledge of appropriate protocols

ability to apply protocol knowledge to a specific workplace requirement

Context of and specific resources for assessment

Assessment must ensure

use of current protocol information

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

case studies and projects to assess ability to apply knowledge of protocol to different workplace situations

oral or written questions to assess knowledge of protocol for different situations

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITXCOMA Make presentations

SITXCOM005A Make presentations.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

TLIEC Carry out basic workplace calculations

TLIE507C Carry out basic workplace calculations

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Work contexts that require consideration of protocol issues may include:	event organisation, including: civic receptions formal parades freedom of city ceremonies national day receptions citizenship ceremonies private functions general business administration marketing.

Sources of protocol information may include:	libraries internet federal, state or territory, and local government protocol departments Aboriginal Land Councils Australia Day Councils Office of the United Nations.

Specific work activities that require integration of protocol may include:	issuing invitations preparing running sheets preparing briefing papers liaison with dignitaries and officials correspondence to dignitaries and officials providing various services during the conduct of an event, including on-site management and service of food and beverage.

Opportunities to update protocol knowledge may include:	informal networking with colleagues reading relevant journals internet research.