key principles of fairness and equity general characteristics of the main social and cultural groups in Australian society including Indigenous people and the key aspects of their cultural and religious protocols general characteristics of the main inbound tourist markets and the key aspects of their cultural and religious protocols different types of disability and implications for the workplace antidiscrimination policies for the industry and the specific organisation antidiscrimination policies for the industry and the specific organisation basic aspects of state territory and commonwealth laws covering antidiscrimination including requirements to basic aspects of state, territory and commonwealth laws covering antidiscrimination, including requirements to: treat customers and colleagues fairly and equitably not discriminate show partiality or grant any special favours on the basis of social and cultural attributes not threaten humiliate or intimidate people because of their social or cultural attributes |