Required skills

communication skills to

liaise with customers clients their agents and personal assistants to ascertain protocol

address dignitaries and officials using appropriate language

learning skills to continually seek information to enhance knowledge of protocol

literacy skills to

read and interpret unfamiliar and complex protocol information

research and analyse information on protocol

write correspondence to dignitaries and officials invitations and team briefing papers

selfmanagement skills to take responsibility for meeting protocol requirements

teamwork skills to share protocol information with team members to ensure protocol is followed

Required knowledge

main types of civic functions held in Australia

importance and role of protocol in different business situations

key sources of information on protocol for

Australian honours system including order of precedence ranks and forms of address and wearing of honours and medals

involvement of Indigenous Australians and other cultural groups in business activities

correct use of national and state symbols including flags anthems and military salutes

forms of address for different VIPs and dignitaries both for written correspondence and in oral communication

protocols for different situations including

invitations to VIPs

arrival procedures including for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

dress styles

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

source accurate information on multiple and diverse protocol requirements

use protocol for diverse oral and written purposes

integrate knowledge of protocol when organising business activities

Context of and specific resources for assessment

Assessment must ensure use of

current protocol information

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation using roles plays of the individual addressing and introducing dignitaries and officials

activities to assess the individuals ability to

source information on protocol

coordinate the use of correct protocol for the delivery of products and services

evaluation of documents prepared by the individual which include use of protocol

briefing papers

correspondence to dignitaries and officials

invitations

marketing materials

running sheets

written or oral questioning to assess knowledge of key sources of information on protocol and protocols for different situations

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITTGDE Coordinate and operate tours

SITTTSL Operate an online information system

SITXEVT Plan inhouse events or functions

SITXEVT401 Plan inhouse events or functions

SITXMPR Coordinate production of brochures and marketing materials

Particular situation may involve:

Sources of protocol information may include:

Specific work activities may involve:

Products and services may include:

Opportunities to update protocol knowledge may include: