Elements and Performance Criteria
- Identify and acknowledge the crisis.
- Assess impacts on the viability of the business.
- Involve key people in assessment of crisis.
- Review organisational documents to determine current financial and operational status of business.
- Produce new financial forecasts based on known information about crisis.
- Produce a range of forecast options based on reasonable and worst case predictions of impacts.
- Monitor severity of crisis and adjust forecasts according to swiftly changing circumstances.
- Determine severity of business impacts and develop recommendations to ensure financial viability of organisation.
- Adapt business operations to manage the crisis.
- Develop and implement emergency operational plan to manage the crisis.
- Involve key people in managing business crisis and integrate their perspectives.
- Implement accepted recommendations for changing business operations.
- Communicate new practices to key people including external suppliers.
- Re-align staffing arrangements to control wage costs.
- Gain staff confidence in current managerial activity and commitment to the business in crisis.
- Re-align products and services to meet current market needs.
- Re-negotiate with suppliers to achieve optimum profitability during crisis.
- Implement promotional and public relations activities to ensure consumer confidence.
- Monitor and evaluate business operations.
- Monitor business activity and profitability throughout all stages of crisis.
- Seek internal and external feedback on effectiveness of emergency business operations.
- Identify and respond to inadequacies in emergency operational plan to account for changing circumstances.
- Continually adapt business operations to ensure business continuity.