A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit evaluation of a portfolio prepared by the individual incorporating documents used for the management of a business or event crisis summary of crisis research material recommendations for managing the situation an emergency operational plan detailing strategies to ensure the financial viability of the organisation direct observation using role plays of the individual consulting with and briefing key staff members on emergency operational practices use of case studies and problemsolving exercises so the individual can identify and evaluate the impacts of different types of crises on tourism hospitably and event businesses use of case studies and problemsolving exercises so the individual can identify and evaluate the impacts of different types of crises on tourism, hospitably and event businesses written and oral questioning to assess knowledge of the key characteristics of internal and external crises historical impacts of crises on tourism hospitality and event operations the major triggers for a downturn in customer sales review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
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