This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

organisational skills to collate organise and process a wide range of information from varied sources

problemsolving skills to address typical registration requirements discrepancies and anomalies

communication skills to liaise with event attendees and colleagues on registration issues

literacy skills to interpret general event and specific registration documentation

numeracy skills to determine attendance numbers and relationship to venue or event capacity

The following knowledge must be assessed as part of this unit

overview knowledge of the event management process such as key components for any type of event

event attendance procedures and systems including current technological developments in the relevant industry context

impact and importance of accurate registration information for operational and services quality

issues and problems that arise in the event registration process

type of information and reports that assist in the event management process

different types of clients for different types of events and the associated impact on attendance administration

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to accurately process registration information and to produce accurate attendance reports and related documentation

knowledge of administration systems and procedures for recording and reporting event attendance

demonstration of skills in registration processing and monitoring for more than one event

production of work within commercial workplace time constraints

Context of and specific resources for assessment

Assessment must ensure

project or work activities are conducted over a period of time to allow the candidate to demonstrate registration processing and monitoring for an event

use of industrycurrent systems and technology

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of documentation and reports prepared by the candidate in preparation for an event

evaluation of reports prepared by the candidate on the administrative process for an event including challenges and responses

written or oral questioning to assess knowledge of event administration procedures and material formats

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Mechanism for processing registrations may be:

Registration information may relate to:

Documents and other materials to be issued may include:

Attendance reports may include information on:

Action to address attendance issues may include:

Final attendance documentation may be: