Required skills

communication skills to

elicit information from customers about registration requirements

answer enquiries about costs and other event details

liaise with event coordinators and managers on attendance issues

literacy skills to

read and interpret complex event information including event schedules costs and conditions of sale

write and input accurate customer and operational details

create accurate and succinct notes for special requests and event operational details

numeracy skills to manage the accounting processes for event registrations and interpret statistical data within various reports

planning and organising skills to meet deadlines for completion of registrations collection of payments and issuance of documents and reports

problemsolving skills to

identify and collect missing customer information

offer alternatives for unavailable registrations

identify report and respond to attendance deficiencies

selfmanagement skills to coordinate own workflow for processing and monitoring registrations within deadlines

technology skills to use calculators computers software programs and printers for processing event registrations

Required knowledge

range of operation systems and software programs used to process and monitor event registrations

types of customers for different types of events and methods of administering different registrations

customer information required to administer registrations

a range of formats for inclusions and uses of

financial administration documents for customer payments

customer event attendance documents

event registration reports

for the specific organisation

features of event programs schedules inclusions and specific costs

information required by event coordinators and managers to monitor attendance numbers and deliver events

procedures and deadlines for processing and administering registrations and issuing registration reports

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

accurately process and administer registrations through to finalisation for multiple events

issue financial administration and event attendance documents for multiple and diverse customers

generate accurate registration reports and proactively identify and report on attendance problems

integrate knowledge of

event programs and costs

formats for reports and documents

information required by event managers to monitor attendance numbers and deliver events

process and monitor event registrations with speed and efficiency and within event deadlines

Context of and specific resources for assessment

Assessment must ensure use of

actual events for which event registrations are processed and monitored Events may be created for the specific purpose of skills assessment but must have commercial community or business relevance Small personal events are not appropriate as a means of assessing an individuals skills and knowledge

comprehensive operational and capacity information for venues and sites where events are operated these can be

real event venues and sites

event venues and sites operated within a training organisation such as auditoria exhibition areas conference rooms restaurants and sporting facilities where real events are staged

industry current computer systems and software programs for processing event registrations

comprehensive event programs schedules inclusions and costs

industry current template documents for

financial administration of event payments

customer event attendance

registration reports

procedures for processing and administering registrations

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the individual using the various features of a computerised event registration system to administer a series of customer registrations

activities that allow assessment of the individuals ability to process and monitor registrations for different events and for varying customer requirements

review of documents prepared by the individual

confirmation letters

credit notes

information or sales kits

invoices

participant name badge or identification document

receipts

registration reports

service vouchers

tickets

problemsolving exercises to allow the individual to respond to and report on event attendance problems

written or oral questioning to assess knowledge of

event programs and costs

formats for reports and documents

information required by event managers to monitor attendance numbers and deliver events

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector organisation and job role for example

SITTTSL Use a computerised reservations or operations system

SITXCCS Provide service to customers

SITXFIN Process financial transactions

Registrations may involve:

Event may include:

To update financial statusmay involve:

Registration reportsmay include information on:

Action may include:

Customer documentsmay include:

Final registration reportsmay include information on: