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Elements and Performance Criteria

  1. Prepare on-site registration materials.
  2. Set up registration area.
  3. Process on-site registrations.

Required Skills

Required skills

communication skills to

liaise with venue or site personnel on registration set up

interact with attendees in a polite professional and friendly manner

respond to attendees with diverse and special needs and expectations

literacy skills to

read and interpret documents detailing name payment status and booking details for attendees complex registration reports event programs and costs

write and input accurate customer and event operational details customer notes and receipts

numeracy skills to

interpret payment details for registrations and calculate any under or over payments

calculate costs for onsite event payments

planning and organising skills to

prepare and check a diverse range of registration materials and equipment in advance of the event

coordinate the set up of the registration area for operational efficiency

problemsolving skills to identify resolve or report

registration area safety issues

deficiencies with registration equipment

attendee registration discrepancies

selfmanagement skills to manage own speed timing and productivity for processing onsite registrations

teamwork skills to

work with venue or site personnel for smooth service delivery to attendees

provide feedback on registration procedures and suggest improvements

technology skills to use calculators computers software programs and printers for processing event registrations

Required knowledge

reasons for and a range of onsite registration processes for diverse event types

safety and access issues for onsite registration areas especially those associated with the gathering or movement of large numbers of people

different types of operation systems and software programs used to process onsite event registrations

attendee information required to provide onsite event documentation and admission

a range of formats for inclusions and uses of

event registration reports

registration materials required to process onsite event registrations

financial administration documents for attendee payments

event attendance documents

for the specific organisation and event

agreements with the venue or site for registration set up

features of event program schedules inclusions and specific costs

procedures for processing onsite registrations

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

prepare registration materials and equipment and process onsite attendee registrations for multiple events

prepare registration materials and equipment and process onsite attendee registrations for multiple events

check registration details and provide event documentation for multiple and diverse attendees

identify and resolve registration discrepancies

integrate knowledge of

event programs and costs

formats for registration reports and attendee documents

procedures for processing onsite registrations

safety and access issues for onsite registration areas

process onsite event registrations with speed and efficiency and within event deadlines

Context of and specific resources for assessment

Assessment must ensure use of

actual events for which onsite event registrations are coordinated Events may be created for the specific purpose of skills assessment but must have commercial community or business relevance Small personal events are not appropriate as a means of assessing an individuals skills and knowledge

venues and sites where events are operated with a designated onsite registration area these can be

real event venues and sites

event venues and sites operated within a training organisation such as auditoria exhibition areas conference rooms restaurants and sporting facilities where real events are staged

industryrealistic ratios of registration staff to attendees

industryrealistic ratios of registration staff to attendees

industry current computer systems and software programs for processing onsite event registrations

comprehensive event programs schedules inclusions and costs

industry current template documents for

registration reports

attendee documents

financial administration of onsite event payments

procedures for processing onsite registrations

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

activities that allow assessment of the individuals ability to prepare registration materials and equipment and process onsite attendee registrations for different events and for varying attendee requirements

activities that allow assessment of the individual’s ability to prepare registration materials and equipment and process onsite attendee registrations for different events and for varying attendee requirements

review of materials prepared by the individual in advance of the event

attendee documents

registration reports

direct observation of the individual using the various features of a computerised event registration system to process a series of onsite registrations

direct observation using role plays of the individual

interacting with venue staff to set up the registration area and resolve safety issues

interacting with attendees to check registration details and provide event documentation

problemsolving exercises to allow the individual to respond to onsite registration discrepancies and safety issues

written or oral questioning to assess knowledge of

event programs and costs

formats for registration reports and attendee documents

procedures for processing onsite registrations

safety and access issues for onsite registration areas

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector organisation and job role for example

SITTTSL Use a computerised reservations or operations system

SITXCCS Provide service to customers

SITXFIN Process financial transactions


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Registration materials and equipment may include:

attendee:

kits

lanyards

lists

name badge or identification documents

receipts

service vouchers

tickets

cash float

computer

display stands

event:

program

running sheet

promotional display materials

registration reports:

attendance lists per session, site, venue or table

name lists

payment status

special requests

signage

site maps

stationery.

Event may include:

business and corporate

entertainment and leisure

exhibitions, expositions and fairs

festivals

fundraising

government and civic

marketing

meetings and conventions

social

sports.

Resourcesmay include:

emergency phone contacts

spare supplies

venue or site agreements.

Prearranged agreementsmay relate to:

access

location of registration area

nature and quantity of furniture and other equipment

signage.

Safety and access issues may involve:

adequate space for flow of people

adequate sun and weather protection

emergency exits

profile of registration area for arriving attendees

safe positioning of registration area

safety of electrical cables in registration area.

Attendee registration detailsmay include:

accommodation details

address

details of pre-booked sessions

full name and title

medical information

payment status

contact details

special requests

seating

travel and touring arrangements.

Registration discrepanciesmay include:

incorrect:

accommodation, travel and touring arrangements

names and/or titles

contact details

payment status

prebooked sessions

seating

noshows

omission of special requests

unexpected onsite registrations.