Elements and Performance Criteria
- Process receipts and payments.
- Receive and check cash float accurately where appropriate using correct documentation.
- Check payments received from the customer and give correct change where appropriate.
- Prepare and issue accurate receipts including all relevant tax details.
- Process and record transactions according to organisation and financial institution procedures.
- When cash payments are required, check documents and issue cash according to organisation procedures.
- Conduct transactions using appropriate software applications.
- Conduct transactions to meet organisation speed and customer service standards.
- Reconcile takings.
- Perform balancing procedures at the designated times according to organisation policy and in consultation with colleagues.
- Where appropriate, separate any cash floats from takings prior to balancing procedure and secure according to organisation procedures.
- Determine register or terminal reading or printout where appropriate.
- Remove payments received and transport according to organisation security procedures.
- Count and calculate payments accurately.
- Determine balance between register or terminal reading and sum of payments accurately.
- Investigate or report discrepancies in the reconciliation within scope of individual responsibility.
- Record takings according to organisation procedures.