Required skills

communication skills to discuss payments with customers and discrepancies with appropriate personnel

literacy skills to

read and interpret organisational procedures for processing financial transactions cash float documentation credit card and receipt details and reconciliation information

write receipts and record reconciliations and basic reports about discrepancies

numeracy skills to

count cash floats

calculate and check the total customer payment required

tender correct change

check and issue accurate receipts including Goods and Services Tax GST

calculate total customer payments for the service period or day

complete reconciliations of takings against pointofsale records

planning and organising skills to process customer payments in a logical sequence and to complete reconciliations within designated timelines

problemsolving skills to identify and investigate a range of routine reconciliation discrepancies

technology skills to use pointofsale equipment and software applications

Required knowledge

procedures for processing different types of transactions

features and functions of pointofsale software

role and importance of the reconciliation process to organisational financial management system

security procedures for transporting and securing cash floats cash and other payments

the application of GST to different products and services

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

process multiple and varied transactions to address different types of customer payments

integrate knowledge of security and other procedures when processing financial transactions

process customer payments in a logical and fair sequence within customer time constraints so that all customers are served effectively

complete reconciliations within designated timelines

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated tourism hospitality or events industry business operation where financial transactions are processed

pointofsale equipment and software currently used by the tourism hospitality and events industries to process and reconcile financial transactions

current commercial procedures and documentation for the processing of financial transactions

cash and other forms of payments

customers from whom the individual can take payments and with whom they can interact

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the individual processing financial transactions and reconciling takings

review of reconciliation documentation prepared by the individual

written or oral questioning to assess knowledge of security and other procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITTTSL Sell tourism products and services

SITXCCS Provide club reception services

SITXCCS Provide service to customers

Transactions may include:

Organisational proceduresfor processing and recording financial transactions may involve:

Security procedures may relate to: