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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Model high standards of performance and behaviour.
   • Act as a positive role model through individual performance.
   • Show support for and commitment to organisational goals in day-to-day work performance.
   • Interact with team members in a positive and professional manner.
2. Develop team commitment and cooperation.
   • Develop and clearly communicate short, medium and long-term plans and objectives consistent with organisational goals in consultation with the team.
   • Communicate expectations, roles and responsibilities of team members to encourage them to take responsibility for own work.
   • Encourage teams and individuals to develop innovative approaches to work.
   • Identify and reward individual and team efforts and contributions.
   • Model and encourage open and supportive communication within the team.
   • Seek and share information from the wider business environment with the team.
   • Represent team interests in the wider environment.
   • Seek feedback from team members and implement changes within the bounds of organisational goals and policies.
3. Manage team performance.
   • Delegate tasks and responsibilities, identify barriers to delegation, and implement processes to overcome them.
   • Evaluate team member skills and provide opportunities for individual development.
   • Monitor team performance to ensure progress towards achievement of goals.
   • Provide mentoring and coaching to support team members.
   • Motivate individuals and teams to achieve optimum performance.
   • Provide recognition and rewards for team achievements.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

monitor individual or team performance demonstrating at least four of the following leadership and management roles:

decision making

delegation of tasks

information provision

provision of feedback

motivation through recognition and rewards

planning and organising

seek and respond to feedback from team members during the above service periods, in line with organisational goals and policies in the following areas:

allocation or performance of work

effectiveness of communication within team, between other teams or within organisation

efficiency or deficiency in workplace practices.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

roles of and functions performed by supervisors and managers:

decision making

delegating tasks

monitoring staff

planning and organising

providing information:

organisation performance

changes in organisational policies

marketing information and targets

overall organisational objectives

plans for new equipment

rationale for management decisions

technology updates

training developments

expectations, roles and responsibilities of team members:

adhering to policies and procedures

cooperative and open communication

nature and scope of work

relationships with others in the workplace and interdependent areas of activity

reporting requirements

considerations in the individual development of staff:

change in job responsibilities

external training and professional development

formal promotion

internal training and professional development

opportunity for greater autonomy or responsibility

features of different leadership styles

features of open and supportive communication

characteristics of effective leadership

principles of teamwork and:

characteristics of effective teams

roles and attributes of team members

organisation of teams

potential team problems

benefits of effective teamwork

role and theories of motivation as they apply to the management of individuals and teams

the role of group dynamics in successful team management

forms of recognition and reward applicable to leading staff:

acknowledging individual good performance to the whole team

incentive initiatives

informal acknowledgement

presenting awards

written reports to management

types of organisational plans and planning processes.

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