This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

critical thinking skills to research and evaluate various aspects of volunteer recruitment and management

communication and leadership skills to provide support to volunteers

literacy skills to develop volunteer documentation such as position descriptions

numeracy skills to estimate numbers of volunteers

The following knowledge must be assessed as part of this unit

social political cultural and historical issues that affect volunteering

contribution made by volunteers in the relevant industry or community sector and more broadly in Australian society

motivational patterns of volunteers

benefits costs and risks of using volunteers

human resource management practices and principles as they apply to volunteer management including

defining broad work roles and position descriptions

recruitment methods

training requirements

relevant industrial awards and agreements

links to broader organisational or project strategies

insurance issues that impact on using a volunteer workforce

features of legislation that impact on volunteer management including equal employment opportunity EEO workplace relations OHS and trade practices

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

knowledge of the specific issues that affect the management of a volunteer workforce

evaluation of reports prepared by the candidate analysing volunteer management case studies

ability to research evaluate and implement a volunteer management program

development and management of at least one volunteer program for a business or community activity

Context of and specific resources for assessment

Assessment must ensure

project or work activities conducted over a period of time to allow for ongoing monitoring aspects of managing volunteers to be assessed

use of industrycurrent technology and documentation in the volunteer management process

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

evaluation of volunteer programs established or run by the candidate

questions to assess knowledge of specific issues associated with volunteer management

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Human resource information may include:

Benefits, costs and risks may include:

Relevant legislationand industry codes may include:

Position descriptions may include information on:

Volunteer rewards may include:

Target areas may include:

Representation in the wider environment may include:

Social and other motivations may relate to: