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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Research, determine and define needs for volunteer involvement.
   • Determine and evaluate volunteer requirements based on analysis of relevant human resource information and consultation with relevant stakeholders.
   • Assess benefits, costs and risks to the organisation of volunteer involvement.
   • Establish and assess requirements and impacts of relevant legislation and industry codes.
   • Define overall volunteer roles according to specific organisational or project requirements and plan for recruitment of appropriate numbers and skills.
2. Undertake volunteer recruitment.
   • Identify and incorporate consideration of volunteer social and other motivations in work design programs.
   • Develop appropriate position descriptions based on review of volunteer roles.
   • Establish and incorporate volunteer rewards into recruitment program.
   • Communicate and delegate responsibility for volunteer coordination to relevant paid personnel.
   • Identify key target areas from which volunteers might be recruited.
3. Maximise volunteer retention.
   • Develop a climate of recognition and support for volunteers through representation in the wider environment.
   • Identify and incorporate individual requirements of volunteers into work role design.
   • Arrange suitable induction and training for volunteers to ensure work roles, rights and responsibilities are clearly understood.
   • Liaise with volunteers regularly to monitor experience from both organisation and volunteer perspective.
   • Identify and evaluate areas of concern and initiate follow up action.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

determine volunteer staffing requirements for an organisation, project or activity

recruit and select volunteers for the above organisational requirements, project or activity, noting details of the following:

preparation of position description

targeted sources for recruitment

volunteer rewards

prepare and implement induction and training for the above volunteers

maximise retention of those volunteers recruited above by:

monitoring their volunteer experience

evaluating their involvement in organisation, project or activity, and following up as required.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

contribution made by volunteers in the relevant industry or community sector

motivational patterns of volunteers

benefits, costs and risks to an organisation of using volunteers:

community development

community engagement

financial implications

impact on the paid workforce

risks of using untrained or partially trained staff

human resource management practices and principles for volunteers:

defining broad work roles and position descriptions

recruitment methods

training requirements

information inclusions in volunteer position descriptions:

accountability

commitment

reimbursement of costs

required knowledge

responsibilities

rewards

skills and attributes

contribution of volunteer work to broader organisational or project goals and strategies

insurance issues that impact on using a volunteer workforce

key elements of legislation that impact on managing volunteers:

equal employment opportunity (EEO)

work health and safety (WHS)

workplace relations.

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