This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

crosscultural communication skills with specific reference to the roles of leaders and managers including crosscultural communication for

conflict resolution

negotiation

motivation

problemsolving skills to address diversity issues and challenges at a leadership level

literacy skills to interpret a wide range of information dealing with complex ideas and concepts

The following knowledge must be assessed as part of this unit

specific diversity issues that apply to the relevant industry context and contribute to the industrys progress including benefits of productive diversity

current and emerging views and approaches on managing workplace diversity

potential scope of the term diversity

how diversity may affect workplace operations

legal issues that relate to diversity including equal employment opportunity EEO and antidiscrimination

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

understanding of the role of leaders and managers in encouraging diversity

knowledge of crosscultural communication techniques as they apply to leaders and managers

knowledge of specific cultural issues that may apply in a particular industry context

ability to apply knowledge and understanding of diversity issues to specific workplace situations

Context of and specific resources for assessment

Assessment must ensure

access to current sources of information on diversity

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

case studies to develop strategies for effectively managing diversity in different industry contexts

oral or written questions to assess knowledge of crosscultural issues and communication techniques

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Diversity is referred to here in its broadest sense and may be related to:

Work practices that reflect respect for diversity may include:

Benefits of productive diversity may include:

Problems that arise from diversity issues may include: