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Elements and Performance Criteria

1. Establish a relationship with the person being mentored.
   • Use effective communication styles to develop trust, confidence and rapport.
   • Make agreements on how the mentoring relationship will be conducted, including the amount of time involved for both parties, confidentiality of information and the scope of issues to be covered.
   • Discuss and clarify expectations and goals.
2. Offer mentoring support.
   • Assist the person being mentored to identify and evaluate options to achieve agreed goals.
   • Share appropriate personal experiences and knowledge with the person to assist in progress towards agreed goals.
   • Encourage the person to make decisions and take responsibility for the courses of action or solutions under consideration.
   • Provide supportive advice and assistance in a manner that allows the person to retain responsibility for achievement of his or her own goals.
   • Recognise and openly discuss changes in the mentoring relationship.
   • Make adjustments to the relationship to take account of the needs of both parties.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit communication skills to develop and maintain a positive open and mutually supportive mentoring relationship critical thinking skills to evaluate and generate complex ideas and concepts literacy skills to interpret a wide range of complex documentation

The following knowledge must be assessed as part of this unit understanding of mentoring its role and potential benefits protocols associated with a mentoring relationship including appropriate boundaries typical issues and problems that might occur at given points in a mentoring relationship extensive knowledge and experience of the area of business in which the person being mentored operates

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential understanding of the role and benefits of mentoring in business extensive experience and knowledge of the context in which the person being mentored is operating ability to use workplace knowledge and experience to assist another individual to achieve his or her agreed goals application of effective communication styles to develop the mentoring relationship demonstration of skills over a period of time where the candidate provides mentoring support for a less experienced colleague
Context of and specific resources for assessment	Assessment must ensure interaction with others to demonstrate appropriate communication and mentoring skills
Methods of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit evaluation of reports detailing mentoring activities undertaken by the candidate taking account of confidentiality issues interview with the person being mentored to evaluate the mentors skills oral or written questions to assess knowledge of the key concepts of mentoring review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate
Assessing employability skills	Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Expectations and goals for mentoring may include:	acquisition of specific business skills progress with overall business development individual professional and personal development.
Changes in the mentoring relationship may include:	inability of one party to continue participation identification of a need for assistance from others with different skills achievement of goals and decision to conclude the relationship changes in the dynamic of the relationship.

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