Required skills

communication skills to

develop rapport

show sensitivity to the colleague

use active listening and open questioning techniques to confirm understanding of job tasks

initiative and enterprise skills to observe the colleague and provide assistance without their request

literacy skills to

read and interpret workplace documentation completed by colleague

numeracy skills to calculate adequate time required for coaching and the colleague to complete required tasks

planning and organising skills to complete own work tasks within designated timelines and simultaneously coach others in their job skills

problemsolving skills to identify and resolve deficiencies in the skills and knowledge of colleagues

selfmanagement skills to take responsibility for colleague coaching

teamwork skills to pass on organisational knowledge to colleague

Required knowledge

objectives and scope of the coaching

the key principles of training

explanation

demonstration

review

listening to trainee explanation

observing and evaluating trainee demonstration

providing feedback

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

provide supportive onthejob coaching and provide constructive feedback

provide supportive on-thejob coaching and provide constructive feedback

clearly communicate and demonstrate the workplace tasks required of the colleague

integrate knowledge of the key principles of training

complete coaching activities within commercial time constraints to ensure the colleague is effective

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated tourism hospitality or event industry environment with colleague requiring coaching

work tasks to coach others in

a colleague with whom the individual can interact

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the individual coaching a colleague in a required work skill

role plays to assess the individuals ability to use

active listening and open questioning techniques to confirm understanding of job tasks

key training techniques

use of problemsolving exercises so the individual can suggest ways of resolving performance problems or difficulties

written or oral questioning to assess knowledge of key training principles

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITXCOM Show social and cultural sensitivity

SITXMGT Monitor work operations

Factors may include:

Coaching sessions could be conducted in a range of contexts, including:

Skills to be coached are generally those not requiring formal or extended training sessions, but short, commonlyused tasks, such as:

Required knowledge refers to the essential knowledge required to carry out tasks or undertake skills effectively, such as:

Performance problems or difficulties may be due to: