Required skills

communication skills to consult with colleagues ask questions and confirm requirements and listen understand and interpret verbal and nonverbal messages

communication skills to consult with colleagues, ask questions and confirm requirements, and listen, understand and interpret verbal and nonverbal messages

literacy skills to

read and interpret documents outlining opening and closing times operational hours and expected customer traffic

write potentially complex roster documentation

numeracy skills to complete planning activities involving dates times and staff ratios

planning and organising skills to plan rosters to meet operational needs

problemsolving skills to rework rosters in cases of staff illness

selfmanagement skills to take responsibility for rostering enough staff to meet operational needs

teamwork skills to consider staff requests and personal commitments when planning rosters

technology skills to use

a computer and keyboard

the system capabilities and functions of software programs

Required knowledge

sources of information on award and other industrial provisions

the key elements of applicable awards including

leave provisions

mandated breaks between shifts

maximum allowed shift hours

standard overtime and penalty pay rates

for the industry sector

role of rosters and their importance in controlling staff costs

the system capabilities and functions of rostering software programs

a range of formats for and inclusions of staff rosters

a range of methods used to communicate rosters including electronic

for the specific organisation

social cultural and skills mix of the team to be rostered

full details of human resource policies and procedures that cover leave provisions and sociocultural issues

operational requirements of the business activity department or event subject to rostering

wage budget for the business activity department or event subject to rostering

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

prepare multiple rosters to meet diverse operational requirements

roster sufficient staff to ensure the delivery of high quality customer service within wage budget constraints

integrate knowledge of the industrial provisions human resource policy and the skills mix of the team to be rostered

complete rostering activities within commercial and staff time constraints

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated tourism hospitality or event industry business operation or activity subject to rostering

computers printers and software programs currently used by the tourism hospitality or event industry to prepare rosters

awards applicable to the tourism hospitality or event industry

operational information about the organisation or department subject to rostering

information about the cultural and skills mix of a team subject to rostering

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

projects or activities that allow the individual to develop rosters that meet a set budget for a departments weekly operation a function or event

use of problemsolving exercises so the individual can determine the correct skills and cultural mix for a particular service period

exercises and activities to assess the individuals knowledge of award provisions

written or oral questioning to assess knowledge of the role of rosters and their importance in controlling staff costs

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITXCOM Show social and cultural sensitivity

SITXFIN Manage finances within a budget

SITXMGT Monitor work operations

Rosters may be for:

Industrial agreements and other considerations may relate to:

Operational and customer service efficiencymay involve:

Social and cultural considerations may relate to:

Broader organisational policies may relate to:

Roster systems and equipment may include:

Communicate rosters:

Records of shift time may involve: