Required skills

communication skills to

provide information about volunteer responsibilities and responsibility for volunteer coordination to paid personnel

discuss the volunteers experience with the organisation

critical thinking skills to research and evaluate aspects of volunteer recruitment and management

literacy skills to

research sources of a volunteer workforce

write volunteer recruitment information and position descriptions

numeracy skills to estimate numbers of volunteers

planning and organising skills to evaluate volunteer requirements and plan for recruitment of appropriate numbers and skills

problemsolving skills to identify and resolve volunteer skill deficiencies through training coaching or reassignment of duties

selfmanagement skills to take responsibility for recruiting and managing a volunteer workforce to meet operational needs

teamwork skills to develop a climate of recognition and support for volunteers within the paid workforce

Required knowledge

social political cultural and historical issues that affect volunteering

contribution made by volunteers in the relevant industry or community sector and more broadly in Australian society

motivational patterns of volunteers

benefits costs and risks of using volunteers

human resource management practices and principles for volunteers including

defining broad work roles and position descriptions

recruitment methods

training requirements

links to broader organisational or project strategies

insurance issues that impact on using a volunteer workforce

the key elements of legislation that impact on volunteer management including Equal Employment Opportunity EEO workplace relations and work health and safety

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

determine and evaluate volunteer staffing requirements recruit select train and maximise volunteer retention for an organisation or community activity

integrate knowledge of human resource management principles to recruit select and induct volunteers

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated tourism hospitality or event industry business operation or activity for which volunteers are recruited selected and trained

operational information about the organisation or activity subject to volunteer use

current recruitment documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

projects or activities to assess the individuals ability to

determine and evaluate volunteer staffing requirements

recruit select train volunteers

maximise volunteer retention for an organisation or community activity

evaluation of documents prepared by the individual

reports outlining the benefits costs and risks of volunteer involvement to the organisation

lists or plans identifying volunteer roles

position descriptions

recruitment ads

descriptions of volunteer rewards

evaluation of a report completed by the individual giving details of the management of a volunteer workforce for a tourism hospitality or event industry operation from inception to conclusion

written or oral questioning to assess knowledge of human resource management principles used to recruit select and induct volunteers

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

BSBPMGA Manage projects

BSBPMG501A Manage projects

SITXCOM Show social and cultural sensitivity

SITXEVT Manage event staging components

SITXHRM Recruit select and induct staff

SITXHRM Monitor staff performance

Human resource information may include:

Benefits, costs and risks may include:

Relevant legislation and industry codes may include:

Social and other motivations may relate to:

Position descriptions may include information on:

Volunteer rewards may include:

Target areas may include:

Representation in the wider environment may include: