Elements and Performance Criteria
- Monitor staff performance and provide feedback.
- Consult with and inform colleagues about expected standards of performance using appropriate communication mechanisms.
- Monitor ongoing performance by maintaining close contact with the workplace and colleagues.
- Regularly provide confirming and corrective feedback to colleagues.
- Provide colleagues with guidance and support.
- Provide recognition and reward for achievements and outstanding performance.
- Identify the need for further coaching or training and organise according to organisational policies.
- Recognise and resolve performance problems.
- Identify and investigate performance problems.
- Use feedback and coaching to address performance problems.
- Discuss and agree upon possible solutions with the colleague.
- Follow up outcomes of informal counselling through review in the workplace.
- Organise and conduct a formal counselling session when needed according to required procedures.
- Implement performance management systems.