Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Initiate communication.
   • Identify language needed to conduct basic communication.
   • Recognise and observe social and cultural conventions of language speaker.
2. Communicate in a language other than English to support routine workplace activities.
   • Use appropriate simple and commonly used courtesy expressions, for greeting, farewelling, apologising and thanking.
   • Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language.
   • Use routinely required key words, short phrases and gestures.
   • Identify and use appropriate resources and seek assistance from those with suitable language skills.
   • Use visual techniques to enhance or replace oral communication.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct the following basic workplace communication in a language other than English in at least six different oral communication exchanges:

listen to requests and comments

provide general assistance

provide very simple directions

use gestures in above oral communication exchanges in a socially and culturally appropriate manner.

---

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

cultural values and social norms relevant to the language being assessed, and associated:

body language

forms of address

taboo topics

potential cross-cultural communication issues sufficient to avoid giving offence

resources to assist with communication in a language other than English:

dictionaries

international signage:

‘No Smoking’ signs

male and female restrooms

language mats

menus written in the specific language

pamphlets written in the specific language

phrase books

signs written in the specific language

websites with translating facilities.

---