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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Conduct routine transactions in a language other than English.
   • Identify language needed to conduct routine communications and make introductions.
   • Use appropriate courtesy expressions.
   • Use key words, phrases, gestures and sentences.
   • Provide simple advice on workplace events and topical and familiar matters.
   • Provide simple explanations of problems and their causes, and offer apologies as required.
   • Use simple terms to seek clarification from others when required.
   • Support communication with reference to workplace materials and visual information.
   • Identify need for and seek assistance from others with appropriate language skills.
2. Give simple directions and instructions using a language other than English.
   • Provide clear, succinct and simple directions and instructions using appropriate pace and correct sequence.
   • Support communication with use of appropriately sequenced expressions and questions to emphasise or clarify directions and instructions.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct routine workplace communication in a language other than English in at least six different oral communication exchanges which together demonstrate:

understanding requests and comments

clarifying information by asking simple factual questions

responding to requests for factual information and simple advice

providing routine information and maintaining communication in relation to routine transactions

providing directions and instructions

following social and cultural conventions for the language being used.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

cultural values and social norms relevant to the language being assessed:

body language

forms of address

taboo topics

cross-cultural communication issues in routine communication sufficient to conduct routine workplace transactions

workplace materials and visual information resources:

hotel information signs and tags printed in the target language to assist where necessary

international signage:

‘No Smoking’ signs

male and female restrooms

menus written in the specific language

pamphlets written in the specific language

pamphlets, timetables, charts, price tags and menus

signs written in the specific language

signs, maps, diagrams, forms, labels and tickets.

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