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Elements and Performance Criteria

  1. Conduct negotiations in a language other than English.
  2. Deliver presentations using a language other than English.
  3. Participate in social and cultural activities using a language other than English.
  4. Provide summaries of oral communication in a language other than English.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct the following complex workplace communications in a language other than English (rare linguistic errors may occur) in at least six different oral communication exchanges:

establish and maintain rapport during extended interactions, including social activities

make presentations to groups of people in one of the following contexts:

guiding or interpretive activity

instructing or training

promotional activity

complex information on products or services

sales presentation

conduct business negotiations

provide detailed information and advice in area of work activity

demonstrate the use of each of the following during the above oral communication exchanges:

narrative and descriptive statements

repetition, clarification and paraphrasing techniques to clarify requirements, solve problems and conflict, and reassure others

effective extended non-verbal communication skills.


Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

social, cultural and business conventions relevant to the language being assessed:

colloquialisms

customs

dialect

forms of address

idioms

language conventions

protocols and taboos

social and cultural activities in which complex oral communications are required:

accompanying people to dinner

conference activities

meetings

professional development activities

tours

trade fairs

cross-cultural communication challenges that occur when negotiating and solving problems, and how they are addressed

aspects of verbal and non-verbal communication that support fluent and unhindered communication in the language being assessed

technical vocabulary required to support specific organisational activities.