Elements and Performance Criteria
- Conduct negotiations in a language other than English.
- Establish rapport by using appropriate courtesy protocols, establishing common ground and observing social, cultural and business conventions.
- Provide explanations, information and supporting details relevant to negotiations.
- Use an appropriate range of language functions for negotiations, including introducing formal talk, using turn-taking skills, and agreeing and disagreeing tentatively.
- Use appropriate intonation, voice tone and signalling expressions effectively.
- Deliver presentations using a language other than English.
- Participate in social and cultural activities using a language other than English.
- Provide summaries of oral communication in a language other than English.
- Recognise situations when the services of a professional interpreter are required, and arrange for assistance.
- Convey purpose and meaning of original utterance.
- Make appropriate comments between parties to check and clarify meaning.
- Use communication strategies and language functions that support immediate communication.