Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Read workplace documents written in a language other than English.
  2. Write simple routine workplace documents in a language other than English.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

read and write information for each of the following workplace documents in a language other than English:

brochure or promotional material

conference program

correspondence

menu or wine list

report

reservation information, schedule or itinerary

understand and identify above document purpose, main ideas, key issues, facts, attitude and tone of written texts (infrequent use of a dictionary may be made)

demonstrate understanding of meaning with reasonable accuracy when reading above texts related to straightforward everyday situations

use linguistic knowledge and skills to communicate meaning effectively in each of the following forms of routine workplace documents (some errors may occur in writing, provided facts are not distorted and meaning is clear):

answering queries about products and services

conducting simple product and service transactions

providing factual information

responding to requests for general assistance and factual information.


Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

types of visual information in workplace documents that require interpretation:

diagrams

forms

labels

maps

signs

tickets

linguistic knowledge and writing conventions for the language being assessed:

grammar, spelling and punctuation conventions

features specific to the language

vocabulary and sentence structure of the language

technical vocabulary required to support specific organisational activities.