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Elements and Performance Criteria

1. Read workplace documents written in a language other than English.
   • Read and understand workplace documents, including explicit and implicit information, ideas, technical information and writer requirements.
   • Interpret accompanying visual and graphics material.
   • Identify the culturally-specific meaning contained in documents.
2. Provide informal written translations using a language other than English.
   • Capture and convey information in written texts and summaries, taking account of cultural differences.
   • Provide explanation or comments to clarify meaning as required, especially about culturally-specific details.
   • Recognise documents requiring professional translation and arrange for assistance as required.
3. Write workplace documents in a language other than English.
   • Produce written workplace documents according to recognised conventions, standards and formats.
   • Ensure content of written documents is appropriate to audience and purpose.
   • Develop ideas in appropriate depth to meet the requirements of the particular context.
   • Tailor language to meet requirements of the situation.
   • Observe social and cultural conventions when writing workplace documents.
   • Write documents with minimal errors so that intended meaning is clearly conveyed to the reader.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

read and write information in a language other than English for each of the following organisational documents required to fulfil a given job role:

brochure or promotional material

correspondence

media release

presentation for customers or colleagues

product or operations manual

quotation

report

demonstrate understanding of meaning with reasonable accuracy when reading above documents

write each of the above workplace documents with clear and fluent expression of information and ideas, correct structure, and appropriate style and tone for the audience and workplace situation (rare linguistic errors may occur).

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

linguistic knowledge and writing conventions for the language being assessed:

grammar, spelling and punctuation conventions

social, workplace and cultural conventions

ways to convey nuances of meaning

technical vocabulary for specific workplace activities

standard formats and protocols for organisation documents relevant to the workplace.

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