Elements and Performance Criteria
- Communicate in a language other than English with customers and colleagues to provide customer service.
- Identify the specific language needed in order to conduct routine communications.
- Understand and use appropriate courtesy expressions with customers or colleagues.
- Give basic and factual information, provide simple explanations of problems and their causes, and offer apologies when required.
- Make introductions according to the business of the workplace.
- Seek clarification from customers and colleagues when required, using simple terms.
- Provide simple advice on workplace events and topical and familiar matters.
- Communicate with customers and colleagues to conduct routine transactions.
- Understand and use key words, phrases, gestures and sentences to communicate.
- Support communication by reference to, and basic explanation of, specific workplace materialsand visual information.
- Identify need for and seek assistance from others with appropriate language skills in order to better communicate.
- Give simple directions and instructions.