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Elements and Performance Criteria

  1. Read and understand workplace documents.
  2. Write simple routine workplace documents.

Required Skills

Required skills

literacy skills in a language other than English to

read and interpret documents to

identify purpose main ideas key issues and facts writer attitude and mood

determine type of response and action required

write routine workplace documents using appropriate language and cultural conventions

Required knowledge

linguistic knowledge and writing conventions for the language being assessed including

grammar spelling and punctuation conventions

features specific to the language including vocabulary and sentence structure

technical vocabulary required to support specific workplace activities

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

read and write workplace information in a language other than English

understand and identify document purpose main ideas key issues facts attitude and tone of written texts some use of a dictionary may be made but infrequently

understand meaning with reasonable accuracy when reading texts related to straightforward everyday situations

use linguistic knowledge and skills to communicate meaning effectively in routine workplace documents some errors may occur in writing provided facts are not distorted and meaning is clear

answering queries about products and services

conducting simple product and service transactions

providing factual information

responding to requests for general assistance and factual information

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated workplace activity where written communication in languages other than English is required

industry materials such as routine reports workplace documents and informational materials written in languages other than English

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of written communications prepared by the individual

written or oral questioning to assess the individuals ability to read and interpret workplace documents written in a language other than English

written or oral questioning to assess cultural knowledge and crosscultural communication considerations

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITTTSL Prepare quotations

SITTTSL Process travelrelated documentation

SITTTSL307 Process travelrelated documentation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Routine and nonroutine workplace documents required to be read and understood may include:

brochures and promotional material

conference programs






menus and wine lists


reservations information

schedules and itineraries.

Visual information may include:







Routine workplace documents may include:

brief reports

complaint responses





responses to requests for routine information

thank you letters and invitations.

Written directions and instructions may include:

general information on work health and safety rules

how to use simple equipment.