Elements and Performance Criteria
- Build business relationships.
- Establish relationships within appropriate cultural context in a manner that promotes goodwill and trust between the organisation, its customers and suppliers.
- Build trust and respect in business relationships through use of effective communication skills and techniques.
- Identify and take up opportunities to maintain regular contact with customers and suppliers.
- Conduct negotiations.
- Conduct negotiations in a professional manner within relevant cultural context.
- Conduct negotiations in the context of current organisation marketing focus.
- Maximise benefits for all parties in the negotiation through use of established negotiation techniques and in context of establishing long-term relationships.
- Incorporate feedback and input from colleagues into the negotiation where appropriate.
- Communicate results of negotiations to appropriate colleagues and stakeholders within appropriate timeframes.
- Make formal business agreements.
- Confirm agreements in writing, using formal contracts where appropriate and according to organisation requirements.
- Check and gain appropriate approvals for all aspects of formal agreements according to organisation procedures.
- Identify the need for and seek specialist advice in the development of contracts where appropriate.
- Foster and maintain business relationships.
- Proactively seek, review and act upon information needed to maintain sound business relationships.
- Honour agreements within the scope of individual responsibility, complying with agreed terms and meeting key performance indicators (KPIs).
- Make adjustments to agreements in consultation with customer or supplier and share information with appropriate colleagues.
- Nurture relationships through regular contact and use of effective interpersonal and communication styles.