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Elements and Performance Criteria

Provide information on health, safety and security.
- Accurately and clearly explain to personnel relevant OHS information, including organisation-specific policies and procedures.
- Make all current and updated OHS information readily accessible to staff in a timely and regular manner, according to organisational procedures.
Monitor safe work practices.
Coordinate consultative arrangements for the management of health, safety and security issues.
Implement and monitor procedures for identifying hazards, and assessing and controlling risks.
Implement and monitor health, safety and security training.
Maintain OHS records and reports.
- Complete OHS records and reports accurately and legibly and store according to organisation and legal requirements.
- Use data and reports to provide reliable and timely input to the management of workplace health, safety and security.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

highlevel communication skills to communicate with colleagues on issues of OHS responsibility and discipline noncompliance to conduct OHS consultation activities and to provide all OHS procedural information and information on safe work practices

highlevel literacy skills to read and interpret sometimes complex materials describing regulatory requirements that relate to OHS management and to read and interpret organisational policies and procedures

writing skills to develop reports and complete OHS records

critical thinking skills to allow for a rational and logical evaluation of the effectiveness of OHS management practices and to incorporate the views of other people consulted in the workplace

The following knowledge must be assessed as part of this unit

indepth knowledge of the contents of the organisations OHS policies procedures and reporting processes

indepth knowledge of employee responsibilities in relation to ensuring safety of self other workers and other people in the workplace

indepth knowledge of employers responsibilities under relevant state or territory OHS legislation especially

requirement to consult and acceptable consultation mechanisms

requirements for the use of OHS representatives and committees and their roles and responsibilities

requirements for hazard identification risk assessment risk control and acceptable mechanisms

requirements for record keeping and acceptable record keeping mechanisms

provision of information and training

issue resolution

indepth knowledge of employees responsibility to participate in OHS practices and consultation under relevant state or territory OHS legislation

ramifications of failure to observe OHS policies and procedures and legislative requirements

indepth knowledge of the particular consultation hazard identification and risk assessment methods used in the particular workplace

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

project or work activities that show the candidates ability to implement and monitor OHS management practices within the context of an established system where policies and procedures already exist for a given service industry operation and in line with regulatory requirements

knowledge of specific and relevant OHS legislative requirements

project or work activities conducted over a commercially realistic period of time so that the implementation monitoring and reporting aspects of this unit can be assessed

Context of and specific resources for assessment

Assessment must ensure

that the candidate has accessed a fully equipped office environment using appropriate computers printers communication technology information programs and publications to facilitate the processes involved in implementing and monitoring an OHS system

access to an operation for which OHS management practices would be monitored or access to comprehensive and sufficient information about that operation to allow the candidate to fully implement and monitor OHS management practices

use of the appropriate state or territory legislation codes of practice and standards issued by regulatory authorities or industry groups

use of OHS information such as manuals issued by industry associations or commercial publishers

access to current organisation policies and procedures and hazard identification and risk assessment template documents

involvement of a team operating in a specified workplace for which the candidate coordinates OHS management practices

Methods of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to implement and monitor workplace health and safety practices The following examples are appropriate for this unit

evaluation of action plans prepared by the candidate to coordinate consultative processes hazard identification and risk assessment activity

direct observation of the candidate providing OHS information and conducting OHS consultation sessions

evaluation of a range of OHS records completed by the candidate

evaluation of monitoring reports prepared by the candidate detailing the effectiveness of OHS management practices and recommendations for change

case studies and problemsolving exercises on staff noncompliance with procedures and safe work practices

evaluation of project or work activities conducted in conjunction with an industry operator to allow the candidate to monitor and report on OHS practices for a particular workplace

written and oral questions or interview to test knowledge of the legislative requirements the contents of policies and procedures and roles and responsibilities of various staff members in OHS management practices

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITXOHSA Establish and maintain an OHS system

SITXOHS005A Establish and maintain an OHS system

SITXMGTA Monitor work operations

SITXMGT001A Monitor work operations

SITXMGTA Develop and implement operational plans

SITXMGT002A Develop and implement operational plans

SITXADMA Plan and manage meetings

SITXADM004A Plan and manage meetings.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

OHS information may include information on:	organisation's overall OHS policy any OHS policy and procedure but especially hazard identification roles and responsibilities of employers and employees in OHS management practices legal obligations and ramifications of failure to comply consultative arrangements for OHS use of hazard identification reporting documents use of risk assessment template documents specific existing control measures relevant to the workplace specific regulations and codes of practice OHS training information and updates location of first aid kit and emergency evacuation plan.

OHS procedures may involve:	emergency, fire and accident incident or accident reporting consultation hazard identification risk assessment and control security including: documents cash equipment people key control systems.

Safe work practices may include:	use of personal protective clothing and equipment safe posture including sitting, standing and bending using safe manual handling, including lifting and transferring taking designated breaks rotating tasks using knives and equipment, handling hot surfaces taking account of the dangers associated with inert gases used in beverage dispensing systems using computers and electronic equipment safe handling of chemicals, poisons and dangerous materials using ergonomically sound furniture and workstations clearing any hazards from immediate work area paying attention to safety signage.

Consultative processes may involve:	consultation with employees during the course of each business day a diary, whiteboard or suggestion box used by staff to report any issue of concern recording issues in a management diary regular staff meetings that involve OHS discussions special staff meetings or workshops to specifically address OHS issues staff handbook which includes OHS information surveys or questionnaires that invite feedback on OHS issues informal meetings with notes fact sheets to fully inform personnel about OHS rights and responsibilities formal meetings with agendas, minutes and action plans formal OHS representatives and committees involvement of personnel in writing parts of OHS policies and procedures.

Times designated by legislation for systematic hazard identification may include:	when changes to the workplace are implemented, for example: before the premises are used for the first time before and during the installation or alteration of any plant before changes to work practices are introduced when any new information relating to health and safety risk becomes available.
Hazards may include:	physical environment, for example: working space of any workers lighting hot and cold environments exposure to elements of weather, such as sun, wind and rain prevailing noise levels electrical items flooring equipment designed to assist with or replace manual handling pests crowds plant, for example: machinery tools appliances equipment working practices, for example: opening and closing procedures security procedures any standard operating procedures for work-related tasks rostering of staff and shift allocation length of time spent at certain task and allocation of breaks security issues, for example: theft and robbery irrational or angry customers bomb scares.

OHS training needs may include:	OHS policy and procedure induction training coaching or mentoring in safe work practices formal training programs in safe work practices provision of information, fact sheets and signage to ensure safe work practices OHS representative or committee training hazard identification and risk assessment and control training.

OHS records and reports may include documentation of:	training action plans training undertaken consultation records, such as: hazard identification records risk assessments risk control actions incident or accident, near miss reports and related statistics incident and accident notifications to OHS regulatory authorities monitoring reports and recommendations for change, including effectiveness of: diaries of meetings agendas for and minutes of meetings committee members consultation decisions and follow-up actions risk controls safe work practices consultation processes OHS information provided to personnel.